Instructions on Withdrawal (Cancellation Policy)

Convenience translation. This English version is provided for information purposes only. The German version (Widerrufsbelehrung) shall be the sole legally binding version and shall prevail in the event of any discrepancy.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

A.G.E. Elements GmbH i. Gr., Kurfürstendamm 96, 10709 Berlin, Germany

Telephone: +49 (0) 52 54 930986-0

E-mail: info@age-elements.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

Return Address

Please send goods to be returned to the following address:

A.G.E. Elements Service, Obermeiers Feld 3, 33104 Paderborn, Germany

Exclusion and Premature Expiry of the Right of Withdrawal

The right of withdrawal does not exist, or expires prematurely, in the case of the following contracts:

•       contracts for the supply of goods which are liable to deteriorate or expire rapidly (e.g. foodstuffs with a short shelf life);

•       contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To: A.G.E. Elements GmbH i. Gr., Kurfürstendamm 96, 10709 Berlin, Germany

E-mail: info@age-elements.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.