Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

In the case of contracts for the regular delivery of goods over a defined period, in particular subscriptions, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the first goods.

To exercise your right of withdrawal, you must inform us:

by means of a clear statement, for example by letter or email, of your decision to withdraw from this contract. You may use the model withdrawal form below, but you are not required to do so.

To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs. This does not include additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

Reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to the return address stated below without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods unless we have expressly agreed to bear those costs.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return Address

After notifying us of your withdrawal, please send the goods to:

Exclusion of the Right of Withdrawal

The right of withdrawal does not exist or expires prematurely for the following contracts:

• Contracts for the supply of goods that may deteriorate rapidly or whose expiry date would be exceeded rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to reasons of health protection or hygiene, if they were unsealed after delivery.

Withdraw Online

Use the withdrawal form provided on this page to submit your withdrawal online. After submitting it, you will receive confirmation that we have received your withdrawal.